The staff of the City of Glendale’s Neighborhood Services Division holds many values in high regard and these values determine how we conduct ourselves. We understand that as a value-driven service organization, we represent all who live, work, play, and visit the City of Glendale in all that we do. We will work hard to earn and maintain the public’s trust and to serve our community in a professional manner, to the best of our abilities. With this in mind we have developed a list of core values that comprise our foundation. As a team, we will live up to these principles daily:
WE HAVE PRIDE IN OUR PROFESSION
We are always aware that the actions we take as members of the Neighborhood Services Division reflect upon ourselves, our organization, and most importantly upon our profession as a whole. We are proud that the work we do results in a better community for everyone. We value continually improving professional standards, acquired through personal and professional training. We will work hard.
WE VALUE OUR STAFF AND EMPLOYEES
All members of the Neighborhood Services Division have important functions and are essential to the successful operation of our organization. The effort of each individual contributes to the success of the overall team. As a team we trust and respect one another and recognize individual accomplishments and contributions.
WE WILL ACT WITH INTEGRITY
We are committed to upholding our position of trust by maintaining the highest ethical standards, in both our personal and professional lives. We demand honest and ethical behavior from all members of our Division and strive to hold ourselves and each other accountable to these standards. We will act fairly, equitably, and consistently in all of our decisions. We will not use authority inappropriately.
WE VALUE SERVICE
We recognize that the community is our customer. The Neighborhood Services Division will provide top-quality service to that customer at all times in all that we do. We will strive to maintain a positive outlook and demeanor towards everyone we serve, including those with whom we interact on code and licensing issues.
WE VALUE RELATIONSHIPS
We are not separate from the community we serve. We demonstrate this by communicating with our residents, businesses and other City officials to understand their concerns and to involve them in efforts to improve our neighborhoods. We form and maintain working relationships and partnerships with members of our community so we can maximize our effectiveness in making Glendale, safe, clean and prosperous. We will treat those with whom we interact with dignity and respect.
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