13.28 Recycled Water Service
It is declared to be the policy of the city to require recycled water to be used
in a manner that is in compliance with all applicable laws, ordinances and regulations
that will achieve the following:
Extend and enhance local water supplies by using recycled water for special nonpotable
purposes to free up potable supplies for higher uses;
Reduce wastewater flows that would otherwise be lost to the ocean;
Prevent direct human consumption of recycled water; and
Control and limit run-off of recycled water by controlling the installation of systems
using recycled water.
Where the use of recycled water is feasible, appropriate and acceptable to all applicable
regulatory agencies for the purposes of landscape irrigation, agricultural irrigation,
filling of decorative fountains, in office buildings for toilet flushing, construction
water, industrial process water, or recreational/ornamental impoundments or other
uses permitted by the regulatory agencies, it is the policy of the city to require
the applicant, owner or customer to use recycled water in lieu of potable water.
The general manager shall determine in his or her discretion whether it is feasible
or desirable to furnish the applicant, owner or customer with potable water either
on a permanent basis or on an interim basis. Determinations on the specific uses
to be allowed shall be in accordance with the requirements of all applicable regulatory
agencies. Each such usage of recycled water shall, in addition, be subject to the
availability of facilities and the feasibility of making such facilities available
now or in the foreseeable future.
(Ord. No. 5694, § 3, 5-4-2010; Ord. 5112, § 31, 1996: prior code § 9-110)
For the purposes of this chapter, the words defined in this section shall have the
meanings respectively ascribed to them and shall be interpreted or construed accordingly:
"Air-gap separation" means a physical break between a supply pipe and a receiving vessel which shall
be at least double the diameter of the supply pipe, measured vertically above the
top rim of the vessel, and in no case less than one (1) inch.
"Approved backflow preventer" means a device installed to protect the potable water supply from contamination
by recycled water. This device shall be recognized and approved for use for this
purpose by the Los Angeles County department of health services.
"Assistant general manager" means the assistant general manager in charge of the water section within the Glendale
water and power department.
"Connection fee" means a charge imposed by the city for providing recycled water service, including
construction and/or installation of off-site and on-site facilities.
"Cross-connection" means any unprotected connection between any part of a water system used or intended
to supply potable water and any service or system containing recycled or other water
or substance that is not safe, wholesome and potable for human consumption.
"General manager" has the same meaning and authority of the "general manager" defined in
"Nonpotable water" means water that has not been treated for human consumption in conformance with
the drinking water standards referred to in the definition of potable water.
"Off-site facilities" means facilities under the control of the city including, but not limited to, recycled
water pipelines, reservoirs, pumping stations, manholes, valves, connections, supply
interties, treatment facilities, and other appurtenances and property. For recycled
water service, off-site facilities shall be those upstream of the point of connection
with the customer's on-site facilities located and starting at the downstream end
of the meter tailpiece.
"On-site facilities" means facilities under the control of the applicant, owner or customer including,
but not limited to, landscape irrigation systems and agricultural irrigation systems.
For recycled water service, the on-site facilities shall be those downstream of
the recycled service connection, which shall normally be the downstream end of the
"Potable water" means that water furnished to the customer that does not contain objectionable pollution,
contamination, minerals or infective agents and is considered satisfactory for domestic
consumption, and conforms to the latest edition of the United States Public Health
Service Drinking Water Standards, the California Safe Drinking Water Act, or any
other applicable standards.
"Recycled water" has the definition set forth in Title 22, Chapter 4, of the California Administrative
Code (hereinafter "code") and all subsequent amendments and shall mean water which,
as a result of treatment of domestic wastewater, is suitable for a direct beneficial
use or a controlled use that otherwise would not occur, such treatment of domestic
wastewater having been accomplished in accordance with the criteria, including the
level of constituents in combination with the means for assurance of reliability,
as set forth in such code.
"Recycled water blow-off" means a recycled water hydrant that has the primary purpose of flushing the recycled
water system and that is not used for firefighting. The source of water is stored
in aboveground recycled water tanks. The blow-off has only one (1) 2½-inch outlet
and only requires enough pressure from the tank elevation sufficient for positive
flow at the outlet.
"Recycled water facilities" means facilities used in the storage, pumping and conveyance of recycled water.
Recycled water facilities are intended to provide recycled water for uses such as
landscape irrigation, agricultural irrigation, and construction or industrial process
"Recycled water service connection" means the point of connection of the customer's recycled water line with the recycled
water service line of the city, which shall normally be the downstream end of the
recycled water meter tailpiece.
"Recycled water service line" means the city's facility between its recycled water distribution system and the
recycled water service connection.
"Recycled water transmission mains" means recycled water lines and appurtenances purchased or constructed and owned
by the city or which the city requires an applicant, owner or customer to construct
but which are owned by the city. The city shall determine what facilities are recycled
water transmission mains from time to time. The city's determination in regard to
these matters shall be final and conclusive.
"Recycled water use area" means the property, or portion of property, which has been approved by the city
for recycled water service in accordance with this chapter.
"User's recycled water supervisor" means a qualified person, designated by a recycled water customer and approved by
the city, who shall be knowledgeable in the construction and operation of on-site
facilities and irrigation systems, and in the application of the guidelines, criteria,
standards, rules and regulations for recycled water.
(Ord. No. 5694, § 4, 5-4-2010; Ord. 5112, § 32, 1996: prior code § 9-111)
13.28.030 Area and conditions of service.
The general manager shall control and schedule recycled water distribution to customers.
The department shall provide recycled water service in accordance with this chapter
to any applicant who meets the requirements of this chapter. The provision of recycled
water service and the use of recycled water by any customer shall be subject to
all the terms and conditions of this chapter.
(Ord. No. 5694, § 5, 5-4-2010; Ord. 5112, § 33, 1996: prior code § 9-112)
13.28.040 Application-Fees and deposits.
An applicant for recycled water service shall file with the general manager an application
for service on a form designated by the general manager. The application shall include
a scaled drawing and written description delineating the proposed recycled water
use area; the proposed location, size street adjacent or nearest to the recycled
water use area; the proposed use or uses of recycled water; and any other information
deemed necessary by the general manager.
The applicant for recycled water service shall comply with all requirements of applicable
federal, state and local statutes, ordinances, regulations, and other requirements
including the payment of all fees required by the regulatory agencies. The general
manager may reject for filing, any application where the general manager determines
that the applicant has failed to obtain any necessary prior approval of recycled
water service from any federal, state or local office or agency.
Application fees and deposits shall be paid in accordance with Chapter 13.08 and
shall be subject to all terms and conditions set forth in Chapter 13.08 and in this
(Ord. No. 5694, § 6, 5-4-2010; Ord. 5112, § 34, 1996: prior code § 9-113)
Upon receipt of an application for recycled water service, the general manager shall
review the application and conduct any necessary investigation in order to determine
whether the city shall provide recycled water service. The general manager shall
either approve, approve with conditions, or deny recycled water service. In approving
or conditionally approving recycled water service, the general manager shall find
The provision of recycled water service to the applicant is compatible with the
city's recycled water system, and that the location of the recycled water use area
is reasonably accessible to the city's recycled water system.
Among other conditions of approval, the general manager may require that the applicant
construct specific on-site facilities in order to facilitate recycled water service.
The general manager may also require the applicant to make modification in the on-site
potable water system to install an approved backflow preventer. The customer shall
not make any changes in the recycled water system or facilities on property subject
to recycled water service without prior approval from the assistant general manager.
Any approval or conditional approval of an application for recycled water service
shall, unless otherwise specified, be deemed to be approval or conditional approval
of recycled water service only for the recycled water use area, for the location,
size and type of all recycled water service connections and on-site facilities,
and for the proposed use of recycled water, described in the application.
(Ord. No. 5694, § 7, 5-4-2010; Ord. 5112, § 35, 1996: prior code § 9-114)
13.28.060 Recycled water service connection and meter charges.
Before a recycled water service connection shall be supplied to or installed on
the premises, the customer shall pay to the city the sum of money necessary to cover
all costs of the recycled water service connection including, but not limited to,
the cost of a meter unless the city agrees to other arrangements in writing. The
general manager may, in his or her discretion, authorize a customer to install recycled
water service connections and meters, subject to, prior approval of all plans, equipment,
and material, and to ongoing inspection and approval of installation by the general
Before a recycled water service connection shall be supplied to or installed on
the premises, the customer shall pay to the city the sum of money necessary to cover
all costs incurred by the city in extending existing off-site facilities, including,
but not limited to, the recycled water service line, in order to provide recycled
water service to the customer unless the city agrees to other arrangements in writing.
Construction of recycled water transmission mains and water service extensions shall
be subject to the provisions of this chapter. All recycled water service provided
prior to the installation of final street improvements shall be considered to be
temporary, and the costs for all repairs or changes required to be made to the recycled
water service line upon installation of final street improvements shall be paid
by the customer.
If recycled water service to any customer is suspended or terminated because of
failure by a customer to adhere to the provisions of this chapter, including, but
not limited to, the failure by a customer to pay for recycled water in accordance
with this chapter, the customer shall pay to the department in advance of resumption
of recycled water service a delinquent and/or reconnection charge which shall be
equal to that delinquent and/or reconnection charge for potable water established
from time to time by resolution of the city council, in addition to any payment
for recycled water service then due.
(Ord. No. 5694, § 8, 5-4-2010; Ord. 5112, § 36, 1996: prior code § 9-115)
13.28.070 Fees and charges-Delinquency-Disconnection or termination.
All fees, charges, deposits or penalties provided for in this chapter, including
recycled water charges, shall be in the amount set forth in this chapter and in
Chapter 13.08 or as may be established by resolution of the city council.
Payment by a customer for recycled water service shall be due and payable to the
department as specified in Chapter 13.08 for water service. If payment is not received
in accordance with Chapter 13.08, then the recycled water service may be disconnected
or terminated. In the event the department disconnects or terminates recycled water
service pursuant to this section, then in addition to the payment due for recycled
water, the customer shall pay any and all delinquent and reconnection charges for
recycled water service as specified in Chapter 13.08 for water service.
Price of Recycled Water. The price for recycled water sold, supplied, distributed
or transported to customers of the department shall be at a rate or charge equal
to seventy five (75) percent of the rate or charge which the city council may establish
from time to time as set forth in Chapter 13.08 for potable water and which is in
effect on the date of delivery of recycled water by the department to such customer.
Such charge or rate shall be the sum of the customer charge, commodity charge and
adjustments as detailed in this chapter and specified in Chapter 13.08.150.
(Ord. No. 5694, § 9, 5-4-2010; Ord. 5112 § 37, 1996: prior code § 9-116)
The general manager shall establish and may vary conditions of pressure and service.
The department shall have control of and shall maintain and repair recycled water
transmission mains, service lines and meters. The customer shall maintain in good
working condition and shall repair the recycled water service connection and on-site
Unless otherwise provided by written agreement between the customer and the city,
the customer shall pay for all on-site facilities, including their installation,
as well as for recycled water service lines and extensions of recycled water transmission
mains in order to provide recycled water service to the customer.
The customer shall not make any changes in or additions to the recycled water system
or to on-site facilities without obtaining prior approval from the general manager.
Neither a recycled water service connection nor a recycled water meter shall be
used to provide recycled water service to any property or any portion of property
which is not approved by the general manager for that service or meter.
When property provided with a recycled water service connection and recycled water
meter is subdivided, such connection and meter shall thereafter serve only the lot
or parcel of land on which the meter is located. Additional recycled water mains,
service lines connections and/or meters will be required for additional new lots
or parcels created by subdivision, in accordance with this chapter.
All recycled water used on any premises approved for recycled water service must
be serviced by a water meter designated for recycled water only.
The customer shall install and pay for an angle meter stop, as approved by the general
manager, on the inlet side of the meter, which shall be used exclusively by the
department for controlling the recycled water supply through the recycled water
service line. If the angle meter stop is damaged or otherwise requires replacement,
in the determination of the general manager, such replacement shall be made at the
expense of the customer.
Each customer shall restrict the use of recycled water to those uses set forth in
the application for recycled water services which is approved or conditionally approved
by the general manager.
The city shall not be responsible or liable for any suspension in service of, or
failure to supply, recycled water, or for any damage, or injury to person or property
relating to the provision of recycled water.
(Ord. No. 5694, § 10, 5-4-2010; Ord. 5112 § 38, 1996: prior code § 9-117)
13.28.090 Disconnection and termination.
Recycled water service may be suspended or terminated at any time by the general
manager due to any one (1) or more of the following:
Failure by a customer to adhere to the provisions of this chapter;
For the protection of the public health, safety and welfare;
In order to protect recycled water facilities or make repairs;
Inability of the city to obtain recycled water or otherwise provide recycled water
For failure of the customer to pay for recycled water in accordance with Chapter
Where the general manager determines that service should be terminated or disconnected,
the general manager shall mail written notice to the customer at least fifteen (15)
days prior to the date of proposed termination of service, setting forth the provisions
of this chapter to which the customer has failed to adhere, which require the termination
or disconnection, and the factual basis for this determination. However, in cases
of threat to the public health, safety or welfare, the general manager shall immediately
disconnect the recycled water service and shall follow such disconnection with a
written notice to such customer as to the reasons for such disconnection and the
requirements that must be met to reconnect the recycled water service. The aggrieved
party may appeal the determination of the general as provided in Chapter 2.88.
With regard to subsections (A)(3) and (4) of this section, the decision of the general
manager to suspend or terminate recycled water service shall be final.
Where the department disconnects or terminates recycled water service in accordance
with subsection (A)(1), (2) or (5) of this section, the customer shall thereafter
pay any and all costs and fees for reconnecting or starting up recycled water service.
Where the department disconnects and/or terminates recycled water service in accordance
with subsection (A)(3) or (4) of this section, the department shall pay all costs
and fees for reconnecting or starting up recycled water service.
The city council may, by resolution or by written agreement with the customer, impose
a penalty for termination of use of recycled water because of voluntary act of the
customer or determination of the general manager for the reasons set forth in subsections
(A)(1) and (5) of this section.
(Ord. No. 5694, § 11, 5-4-2010; Ord. 5112 § 39, 1996: prior code § 9-118)
13.28.100 Impermissible recycled water connections.
No person shall make any connection to recycled water facilities of the city unless
the general manager has approved recycled water service for that person and for
the recycled water service area in accordance with this chapter.
(Ord. No. 5694, § 12, 5-4-2010; Ord. 5112 § 40,1996: prior code § 9119)
13.28.110 Meter testing.
If it is determined by the general manager that a meter for recycled water fails
to register or registers inaccurately during any period, the customer shall be charged
for that period pursuant to an average daily consumption rate based upon a reading
of the meter when in use and registering accurately during the same season or as
close to the same season as is reasonably possible.
Whenever the accuracy of a recycled water meter is questioned, the customer may
demand that the meter be examined and tested by the department for the purpose of
ascertaining whether or not it is correctly registering the amount of recycled water
being delivered through it. Such demand shall be made in writing to the department,
and shall be accompanied by a deposit of thirty dollars ($30.00). Upon receipt of
such demand and deposit, the department shall cause the meter to be examined and
tested. A customer shall have the right to require the department to conduct the
test in the customer's presence or in the presence of an expert or other representative
appointed by the customer.
If the meter shall be found to register over two (2) percent more recycled water
than actually passes through it under conditions of normal operation, then the meter
shall be properly adjusted or another meter will be substituted therefore, and the
deposit of thirty dollars ($30.00) shall be refunded to the customer. If the meter
is found to register not over two (2) percent more recycled water than actually
passes through it, the deposit of thirty dollars ($30.00) shall be retained by the
department as partial compensation for the examination and test.
(Ord. No. 5694, § 13, 5-4-2010; Ord. 5112 § 41, 1996: prior code § 9-120)
13.28.111 Adjustment of bills for meter error.
When a meter is found to register over two (2) percent more recycled water than
actually passes through it, the department will credit to the customer's account
the overcharge based on the corrected meter readings for that portion of the month
during which the demand and deposit were made by the customer up to the date of
meter adjustment or replacement. If the actual cause and period of error can be
definitely determined, the correction shall be made to cover such period, not to
exceed six (6) months.
If the meter upon test as herein provided is found to register less than ninety-eight
(98) percent of the actual usage, an average bill or a bill for the recycled water
used but not covered by the bills previously rendered shall be rendered to the customer
for that portion of the month during which the demand and deposit were made by the
customer up to the date of meter adjustment or replacement. If the actual cause
and period of error can be definitely determined, the correction shall be made to
cover such period, not to exceed six (6) months.
(Ord. No. 5694, § 14, 5-4-2010; Ord. 5112 § 42, 1996)
13.28.120 Installation of markings.
Where any premises subject to recycled water services served by or contains dual
or multiple water systems and piping, the exposed portions of pipelines shall be
painted, banded or marked to distinguish clearly which is used for potable water
and which is not used for potable water. In addition, all new unexposed pipes installed
on any such property shall be similarly painted, banded or marked. All outlets for
recycled water shall be posted with the wording "Recycled Water—Do Not Drink." All
outlets intended for drinking purposes shall be plainly marked for this purpose.
Main shutoff valves shall be clearly identified to distinguish between recycled
water and domestic water systems.
The general manager shall approve all painting, banding or marking prior to installation.
(Ord. No. 5694, § 15, 5-4-2010; Ord. 5112 § 43, 1996: prior code § 9-121)
13.28.130 Design and construction of on-site facilities.
The customer shall provide and install at such customer's expense any on-site recycled
water facilities required to provide recycled water service. On-site recycled water
facilities shall conform to state and local statutes, ordinances, regulations and
other requirements. The customer shall make at such customer's expense any modification
to the potable water system on the premises which is required by the general manager
in order to permit recycled water service including, but not limited to, the installation
by the customer of approved backflow preventers. Plans, specifications and record
drawings for on-site recycled water facilities shall be prepared and submitted by
the property owner to the city and must be approved by the general manager prior
to the commencement of construction.
On-site recycled water facilities shall be designed to accommodate the use of recycled
water in those areas where the general manager has determined that recycled water
will be supplied in the future even though recycled water service is not immediately
available when the design area is ready for construction.
(Ord. No. 5694, § 16, 5-4-2010; Ord. 5112 § 44, 1996: prior code § 9122)
13.28.140 Design and construction of off-site facilities.
In circumstances where off-site water facilities constructed by the city are installed
to connect and serve one (1) or more property(ies), each property owner shall reimburse
the city for the pro rata cost of installation and connection to the off-site recycled
water facilities in accordance with a fee schedule or charges established by resolution
of the city council based upon costs of design, equipment, overhead, construction
and inspection. Where the general manager determines that it is in the city's best
interest, depending on the project location and proposed recycled water usage, the
city shall have the option to fund off-site recycled water facilities.
The department shall operate and maintain the off-site recycled water facilities,
including recycled water pipelines, reservoirs, manholes, valves, connections, supply
interties, and other appurtenances and property up to and including the meter. No
other persons, except authorized employees of the city, shall enter upon, inspect,
operate, adjust, change, alter, move or relocate any portion of the off-site recycled
(Ord. No. 5694, § 17, 5-4-2010; Ord. 5112 § 45,1996: prior code § 9-127)
13.28.150 Customer's recycled water supervisor.
Any recycled water service customer shall designate a "recycled water supervisor"
and shall keep the general manager informed of his or her identity. Such recycled
water supervisor shall be responsible for overseeing recycled water service, maintaining
on-site facilities, and preventing cross-connections on the premises receiving recycled
water service. Such recycled water supervisor shall promptly advise the general
manager of any cross-connection on the premises.
(Ord. No. 5694, § 18, 5-4-2010; Ord. 5112 § 46, 1996: prior code § 9-123)
13.28.160 Conversion of existing facilities.
Where a property owner proposes the conversion of any existing potable water system
to a recycled water system, a comprehensive investigation shall be performed by
or for the department at the expense of the property owner. No potable water facilities
shall be connected to or incorporated in the recycled water system where such facilities
have not been approved for recycled water service by the general manager and by
any and all other required state or local offices or agencies.
(Ord. No. 5694, § 19, 5-4-2010; Ord. 5112 § 47, 1996: prior code § 9124)
13.28.170 Connections to potable water system.
If an emergency exists whereby in all or a portion of the recycled water system,
recycled water is not available, the general manager may approve a temporary connection
for a customer to the potable water system. Before such temporary connection is
made, the portion of the system that does not have recycled water available shall
be isolated by an air-gap separation from the remainder of the recycled water system,
either at individual service connections or on off-site facilities, as determined
by the general manager, and an approved backflow preventer shall be installed on
the potable water line or lines in accordance with any and all applicable state
and local statutes, ordinances and regulations. The emergency connection or connections
shall be removed before connection is reestablished to the remainder of the recycled
water system. The costs of such emergency connection shall be paid by the city.
(Ord. No. 5694, § 20, 5-4-2010; Ord. 5112 § 48, 1996: prior code § 9-125)
13.28.180 Installation of backflow preventers.
Approved backflow preventers shall be installed and maintained by the customer,
at its expense and following approval by the general manager, on the premises to
which recycled water service is provided. All backflow preventers shall be placed
on the potable water system twelve (12) inches above grade and as close to the meters
as possible. Backflow preventers shall be inspected at least once a year by the
customer, and the customer shall perform tests to insure that the backflow preventers
remain in first-class working order in accordance with the requirements of the general
manager and any and all other state and local regulatory authorities. Records of
all tests, repairs and overhauls to backflow preventers shall be maintained by the
customer and made available to the general manager and any and all other state and
local regulatory authorities.
(Ord. No. 5694, § 21, 5-4-2010; Ord. 5112 § 49, 1996: prior code § 9-126)
13.28.190 Additional restrictions.
Conditions that cause a runoff of recycled water outside of the approved recycled
water use area, whether by design, construction practice, or system operation, shall
be eliminated wherever forthwith upon receipt of such notice from the general manager.
The use of recycled water shall be limited to those uses permitted by federal and
state law, and to those uses approved by the general manager for the recycled water
No customer or other party shall install or create cross-connections between a potable
water system and recycled water system, other than as permitted by this chapter.
Any and all drinking fountains located within an approved recycled water use area
shall be protected by siting and/or structure from contact with recycled water,
whether by windblown spray or by direct application through irrigation or other
No customer or other party shall use or install hose bibs on any on-site recycled
water facilities, regardless of the hose bib construction or identification. Quick
couplers shall be permitted, subject to the approval of the general manager.
Customers who desire to install fire hydrants and/or recycled water blow offs on
any on-site recycled water system(s) shall submit a written request with the department
and obtain approval from the general manager prior to installation. The general
manager shall review all requests for the installation of fire hydrants and/or blow
offs and shall have discretion to approve, subject to all other applicable city
approvals, said requests on a case-by-case basis.
(Ord. No. 5694, § 22, 5-4-2010; Ord. 5112 § 50, 1996: prior code § 9-128)